EMT Adaptive Prep ("we," "us," or "our") respects your privacy. This Privacy Policy describes the information we collect when you use our website, mobile applications, and services (collectively, the "Service"), how we use that information, and the choices available to you.
1. Information We Collect
Information you provide to us
- Account details: name, email address, and password
- Profile information: certification level, study goals, target test date
- Billing information: processed by our third-party payment processor; we do not store full payment card numbers
- Communications: messages you send us through support, email, or feedback forms
Information we collect automatically
- Usage data: questions answered, quiz results, study time, performance metrics, readiness scores
- Device data: device type, operating system, browser, and app version
- Log data: IP address, access times, and pages or screens viewed
- Cookies and similar technologies: used to keep you signed in and remember preferences
2. How We Use Information
- Provide, maintain, and improve the Service, including the adaptive question engine and analytics
- Process subscriptions, payments, and renewals
- Personalize your study experience and calculate your readiness score
- Send transactional messages (account, billing, security) and, with your consent, marketing messages
- Diagnose problems, monitor performance, and protect against abuse, fraud, and unauthorized access
- Comply with legal obligations and enforce our Terms of Service
3. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers: hosting, analytics, payment processing, email delivery, and customer support partners that process information on our behalf under contractual confidentiality and security obligations
- Legal and safety: when required by law, subpoena, or to protect the rights, safety, or property of EMT Adaptive Prep, our users, or others
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to users where required
- With your consent: any other sharing you direct or authorize
4. Cookies and Analytics
We use cookies and similar technologies to operate the Service, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, but disabling them may affect functionality. We may use third-party analytics tools to collect aggregated, non-identifying information about how the Service is used.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes such as fraud prevention.
6. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit. No system is completely secure; we cannot guarantee absolute security. Notify us promptly if you believe your account has been compromised.
7. Your Choices and Rights
- Access and update: review and edit your profile information from your account settings
- Delete: request deletion of your account and associated personal information
- Marketing emails: unsubscribe at any time using the link in any marketing email
- Regional rights: depending on where you live (e.g., California, EEA, UK), you may have additional rights under laws such as the CCPA or GDPR, including the right to access, correct, port, restrict, or object to processing of your personal information
To exercise any of these rights, contact us at support@emtadaptiveprep.com.
8. Children's Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.
9. International Users
The Service is operated from the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using the Service, you consent to that transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance.
11. Contact
Questions about this Privacy Policy or your information? Contact us at support@emtadaptiveprep.com.